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Versand / Shipping

Versand- und Zahlungsinformationen

Deutschland:
Der Versand innerhalb von Deutschland erfolgt mit UPS.
Die Versandkosten betragen pauschal EUR 10,00 innerhalb Deutschlands bei Zahlung per Vorkasse.

Germany:
Shipping within Germany is done by UPS.
The shipping cost are EUR 10,- within Germany.

EU orders:
Postage for UPS-shipments to EU countries is € 18,- plus 5% to 10% surcharge (percentage of plant value), depending on destination.

USA orders:
Postage for orders to the USA is € 80,- for express shipping to USDA and our distributer as well as all paperwork plus 15% of plant value for customs fees, customs brokerage plus handling by our US distributer.
You do not need to care for import documents as we will send all plants to the US via a distributor.

Canada orders:
We do ship to Canada, however the seller has to provide an import permit. For larger orders we recommend UPS.

Overseas orders (non USA) and other countries that require a phytosanitary certificate:
We charge € 60 for "World-Premium" shipping (including € 25 we have to pay for the phytosanitary certificates incl. CITES if necessary).
Express shipments by UPS Express: We charge a basic price of EUR 100,- that covers paperwork and the volume of a small shipment plus 10% of plant value to cover the increase of shipping cost with the increase of shipment size and weight.

Order-cancellations and changes:
Any cancellation or change of an order to be shipped abroad needs to be done no later than 2 weeks in advance of scheduled shipping. We do not accept cancellations or changes after we have applied for export documents, such as CITES or phytosanitary certificates.

We guarantee for healthy arrival of plants shipped within the EU, Japan, USA and Canada (for Canada we need your import permit).
Should any plants shipped to these Countries arrive in a bad state, please contact us immediately on arrival and we will either replace the plants or refund them. We reserve the right to ask back the damaged plants for inspection before shipping replacements.
We can ship to most other countries but the importer has to take full care and responsibility of the import process. If any special documents or treatments are needed you have to contact us well in advance of shipping and inform us. As we have little or no experience, shipping to countries not mentioned above we cannot cover any losses.

At this time we do not ship to Australia, New Zealand and most countries of Latin America such as Mexico, Brasil and Colombia.

All plants are shipped bare root if not mentioned otherwise.

For any questions, please contact us at:

nepenthes@wistuba.com
Tel.: 07351-4214040 / 0173 6593436

Wistuba - Exotische Pflanzen
Friedhofweg 4
88437 Maselheim
Germany